Shipping
We process and ship orders the same day if your order was placed before 12:00 PM PST. Orders placed after 12:00 PM PST will be processed and shipped the following business day. Orders will be processed and shipped during regular business hours (Monday through Friday 9:00 AM - 5:00 PM PST, excluding holidays).
U.S. Shipping Methods
For Contiguous US (Lower 48 States):
Collazing is proud to offer free ground shipping for all $50+ orders shipped within the Contiguous US. We ship orders using FedEx Ground and USPS Priority Mail. The shipping carrier will be determined by Collazing at the time of shipping based on end destination to assure your shipment arrives as soon as possible. Expedited shipping is also available at an additional cost.
For Non-Contiguous US (Hawaii, Alaska, and Puerto Rico):
Collazing does not offer free shipping to the Non-Contiguous US at this time, but you can still order our products with an additional shipping cost. Shipping cost will be determined by the standard rates of your preferred carrier.
International Shipping
Collazing ships internationally via US Postal Service International First Class Package Service. Additional shipping fees apply to international shipments.
Shipping times
Shipping times vary between carriers. Once again, Collazing will choose the correct carrier to assure your shipment arrives as soon as possible based on where you are located. The shipping times after your package has been processed and shipped are as follows:
Tracking your package
After your order has shipped, you will receive a confirmation email containing one or more tracking numbers and an indication of which shipping service was used.
Returns
We guarantee the quality of all of our products. When you order from Collazing, you are assured that our collagen and protein products are of the highest quality. We ask that you notify us of problems by the next business day after receipt of your order. Returned, unopened products are (in rare cases) subject to a restocking fee equal to the shipping cost provided on your order.
In no event will any replacement or refund constitute an admission of any kind by Collazing. We reserve the right to fully investigate claims that we believe may be unfounded or fraudulent.
